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0BService Level Agreement (SLA) Revision 3
NetVue User Guide MN-NETVUE
5–2
SLA Configuration – Configure SLA Time Frame, Alarm Settings, SLA tracking and SLA outage history
retention period; reset SLA statistics.
Compliance Configuration – Configure violation time, violation counts and single violation settings.
Ticket Creation – If a third-party ticketing system interfaces with NetVue via the North-Bound Interface,
Ticket Creation can generate a trouble ticket with the third-party ticketing system.
Offline Window – Define a daily window of time, during which the service is considered offline. Most
alarms raised during this time window do not affect the SLA. Exceptions are those alarms with
parameters that have been explicitly set to disregard the offline window settings.
General Parameters – Shows parameters, the SLA element creator, the device state, when an alarm
template was changed and who changed it.
Documentation – A folder that is shared among all SLAs and used to store SLA agreements or other
documentation.
5.2.1 Main View
The following section provides an overview of the SLA performance indicators. Figure 1 - Main View
Overview shows a general overview of the Main View.
Figure 1 - Main View Overview
- Release 1.1 1
- User Guide 1
- NetVue User Guide 3
- Table of Contents 5
- Table of Contents - ii 6
- Table of Contents - iii 7
- Table of Contents - iv 8
- Table of Contents - v 9
- Table of Contents MN-NETVUE 10
- Table of Contents - vi 10
- PREFACE 11
- Regulatory Compliance 12
- Electrical Safety 13
- Environmental 14
- Related Documents 14
- Product Support 15
- Comtech EF Data Headquarters 15
- Warranty Policy 16
- Overview and Introduction 17
- 1.2.2 NetVue servers 22
- 1.2.3 NetVue clients 22
- 1.2.5 NetVue databases 26
- 1.2.6 NetVue peripherals 26
- 1.2.7 NetVue processes 27
- 1.3 NetVue UI Graphics 28
- 1.3.1 Visio drawings 28
- 1.6.1 Trending techniques 30
- 1.7 NetVue Reporter 30
- 1.8 Hardware 31
- 1.8.1 Physical 31
- 1.8.2 Electrical 31
- 1.8.3 Environmental 32
- 1.8.3.1 Temperature 32
- 1.8.3.2 Humidity 32
- 1.8.3.3 Vibration 32
- 1.8.3.4 Shock 32
- 1.8.3.5 Altitude 33
- Chapter 2. Operations 34
- 2.1.1.1 IP reconfiguration 35
- Operations Revision 3 36
- 2.2 UI Installation 42
- 2.3 Navigation 45
- 2.3.1 Accessing NetVue UI 45
- 2.3.2.1 Header bar 49
- 2.3.2.1.1 Cube side icons 50
- 2.3.2.2 Navigation pane 50
- 2.3.2.4 Search 52
- 2.3.2.4.2 Clear the Search 53
- 2.3.2.4.3 Search Terms 53
- Table 3 Search Features 54
- Table 4 Special Search Terms 54
- 2.3.2.5 Card pane 55
- 2.3.2.6 Map Based Views 56
- 2.3.2.6.1 World view 56
- 2.3.2.6.2 Continents 57
- 2.3.2.6.4 Network View 59
- 2.3.2.6.4.1 Hub View 60
- 2.3.2.6.4.2 Circuit View 61
- 2.3.2.6.5 Device 62
- 2.3.3 Events/Alarms 63
- 2.3.3.1.1 Fixed pane icons 63
- 2.3.3.2.1 Open a new tab 64
- 2.3.3.2.1.1 Apply Filters 64
- 2.3.3.2.2 Close a tab 64
- 2.3.3.5.1 Current Value 67
- 2.3.3.5.2 More Details 67
- 2.3.3.5.3 Less Details 68
- 2.3.3.6.1 Command menu 68
- 2.3.3.6.2 More Actions 68
- 2.3.3.6.3 Right-click menu 69
- 3.1 Reports 76
- 3.1.2 Inventory reports 77
- 3.1.2.1.1 Device report 77
- 3.1.2.3.2 Time Sync Report 78
- 3.1.4 Disk Space Monitoring 80
- 3.1.5 NetVue Cube Trending 81
- 3.1.6.2 Shortcut menu 83
- Chapter 4. Protocols 84
- Protocols Revision 3 85
- 4.1.3.2 TEMPLATES column 86
- 4.2 Working with Protocols 86
- 4.2.1 How to Add protocols 86
- 4.2.5.1 To copy a template: 92
- 5.1 Introduction to SLA 96
- 5.2 SLA Interface Overview 96
- 5.2.1 Main View 97
- 5.2.1.1 Compliance Info 98
- 5.2.1.3 General Info 100
- 5.2.2 Outage List 100
- 5.2.3 Affecting Alarms 101
- 5.2.4 History 102
- NetVue User Guide MN-NETVUE 103
- 5.2.5.1 Window Settings 104
- 5.2.5.2 Alarm Settings 105
- 5.2.5.3 Extra Settings 106
- 5.2.6.1 Total Violation 108
- 5.2.6.2 Violation Count 109
- 5.2.6.3 Single Violation 109
- 5.2.7 Ticket Creation 110
- 5.2.8 Offline Window 110
- 5.2.9 Reporting 111
- 5.3 Create an SLA 112
- 5.4 Configure an SLA 113
- Chapter 6. Alerter 114
- Alerter Revision 3 115
- 6.3 Start the Alerter 117
- 6.4 Configure the Alerter 119
- 6.4.2 Set the Alarm Filter 121
- 6.5 Using the Alarms list 125
- 6.6 Popup Balloons 126
- 6.6.1 Alarm Severity Levels 126
- Monitoring (SpectrumVue-8) 127
- Application 132
- Figure 8-6 Log-on window 135
- Chapter 9. Licensing 136
- 0BLicensing Revision 3 137
- (System Display) 138
- Server Version 141
- Restore 141
- 10.3 Clustering 147
- 10.4.1.2 Configuration 149
- 10.4.1.3 Advanced options 149
- 10.4.1.3.1 Type 150
- 10.4.1.3.2 Sync 150
- 10.4.1.3.3 Heartbeats 150
- 10.4.1.4.2 Four heartbeats 151
- 10.5 User Management 151
- 10.5.2 User identification 152
- 10.5.2.3 Domain 152
- 10.5.4.2 Domain groups 154
- 10.5.5 Users 154
- 10.5.5.1 Local users 154
- 10.5.6.1.1 Users 155
- 10.5.6.1.2 Groups 156
- 10.5.6.1.2.1 Settings Group 156
- 10.5.6.1.2.2 Info Group 157
- 10.5.6.2 Managing groups 157
- 10.5.6.2.1 Adding a group 157
- 10.5.6.2.4 Deleting a group 158
- 10.5.6.3 Managing users 158
- 10.5.6.3.1 Adding a user 158
- • Name 159
- • Tel 159
- • Pager 159
- 10.5.6.3.4 Deleting a user 161
- 10.5.6.4 Reference 162
- 10.5.6.4.1.1 Admin Tools 162
- 10.5.6.4.1.2 Agents 163
- 10.5.6.4.1.3 Alarm Templates 163
- 10.5.6.4.1.4 Alarm 164
- 10.5.6.4.1.5 AlarmConsole 164
- 10.5.6.4.1.6 Annotations 164
- 10.5.6.4.1.7 Automation 165
- 10.5.6.4.1.8 Backup 165
- 10.5.6.4.1.9 Collaboration 165
- 10.5.6.4.1.10 Correlation 165
- 10.5.6.4.1.11 CPE Manager 166
- 10.5.6.4.1.12 Dashboards 166
- 10.5.6.4.1.13 Data Display 166
- 10.5.6.4.1.14 Database 166
- 10.5.6.4.1.15 NetVue Server 167
- 10.5.6.4.1.17 Document 167
- 10.5.6.4.1.19 Element 168
- 10.5.6.4.1.20 Filters 169
- 10.5.6.4.1.22 Logging 169
- 10.5.6.4.1.24 MIB 169
- 10.5.6.4.1.26 Notification 170
- 10.5.6.4.1.27 Protocol 171
- 10.5.6.4.1.30 Reports 172
- 10.5.6.4.1.31 Scheduler 172
- 10.5.6.4.1.34 SD Tools 174
- 10.5.6.4.1.35 Security 174
- 10.5.6.4.1.36 Service 174
- 10.5.6.4.1.37 SNMP Managers 175
- 10.5.6.4.1.38 Spectrum 175
- 10.5.6.4.1.39 Surveyor 176
- 10.5.6.4.1.40 Trending 176
- 10.5.6.4.1.41 Views 176
- 10.6 NetVue UI Graphics 179
- 10.6.1 Visio drawings 179
- 10.7.1.1 Center tag 180
- 10.7.1.2 InitialZoom tag 180
- 10.7.1.3 MapType 181
- 10.7.1.4 Layers 181
- 10.7.1.5 Scripts 182
- 10.7.3 Layer types 183
- 10.7.4.1.1 DataMinerID tag 185
- 10.7.4.1.2 ElementID tag 185
- 10.7.4.1.3 TableID tag 185
- 10.7.4.3 MarkerImages tag 189
- 10.7.4.3.1 Image attributes 189
- 10.7.4.3.1.1 id 189
- 10.7.4.3.1.2 url 189
- 10.7.4.3.1.9 shadowHeight 191
- 10.7.4.3.1.10 shadowAnchor 191
- 10.7.4.3.1.11 shapeType 191
- 10.7.4.3.1.12 shape 191
- 10.7.4.3.2.1 PopupSkeleton 192
- 10.7.4.3.2.2 PopupDetails 192
- 10.7.4.3.2.3 Placeholders 193
- 10.8 Notifications 193
- 10.8.2 Notification layout 195
- 10.9 Databases 204
- 10.9.1 Local database 204
- 10.9.2 Central database 207
- 10.9.2.2.1 alarm table 208
- 10.9.2.2.3 brainlink table 213
- 10.9.2.2.4 data table 214
- 10.9.2.2.5 dataavg table 215
- 10.9.2.2.6 info table 217
- 10.9.2.2.9 Default content 221
- 10.9.2.2.10 iStatus values 222
- 10.9.2.3.2 Oracle database 224
- Chapter 11. Customization 225
- 0BCustomization Revision 3 226
- 12.3 CDD-880 Redundancy 228
- 12.4 Redundancy Operation 233
- 12.4.1.6 Maintenance mode 235
- 12.4.2.6 Maintenance mode 237
- Appendix A. SNMP Managers 238
- SNMP Managers Revision 3 239
- A.2.2 SLSNMPManager 240
- A.2.3 UDP Ports settings 240
- A.2.4 SLSNMPAgent 240
- A.3.1 In System Display 241
- A.4.1 In NetVue Cube 244
- A.4.2 In System Display 244
- A.6.1 On a DMA level 245
- A.6.2 On element level 245
- A.7.1 In System Display 246
- A.8 NetVue MIBs 246
- A.11.3 Default bindings 248
- A.12 Custom NetVue trap 251
- A.12.1 Custom trap OID 251
- A.12.2 Custom trap bindings 251
- Appendix B. Operational 257
- Considerations 257
- NetVue User Guide MN–NETVUE 258
- Appendix C. Glossary 259
- Glossary Revision 3 260
- Appendix D. Acronyms 262
- Acronyms Revision 3 263
- 480 • 333 • 2200 PHONE 265
- • 333 • 2161 FAX 265
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